Privacy Policy

Introduction

Welcome to o999. We are committed to protecting the privacy and personal data of every user who visits and interacts with our platform. This Privacy Policy explains in clear, plain language what information o999 collects, how we use it, who we may share it with, and what rights you hold over your own data.

By accessing or using o999's website, mobile interface, or any associated service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users, including registered account holders and anonymous visitors, whether browsing from Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh.

Information We Collect

o999 collects information that is necessary to provide a safe, personalised, and compliant online gaming and betting experience. The categories of data we collect include:

• Identity and contact information: full name, date of birth, residential address, email address, and mobile phone number provided during account registration.
• Account credentials: username and encrypted password used to authenticate your access to the platform.
• Financial and payment data: transaction records, deposit amounts in BDT, withdrawal requests, and payment method identifiers associated with bKash, Nagad, Rocket, Upay, or linked bank accounts (Dutch-Bangla Bank, BRAC Bank, City Bank). We do not store full mobile wallet PIN or card numbers.
• Usage and technical data: IP address, device type, operating system, browser version, pages visited, session duration, clickstream data, and geolocation at the country or city level (e.g., Rajshahi, Barisal, Mymensingh, Cox's Bazar).
• KYC verification documents: government-issued identification such as a National ID card (NID), passport, or driver's licence submitted when verifying your account in accordance with responsible gaming and identity verification requirements.

We collect this information directly from you when you register, make deposits or withdrawals, contact support, or use our platform. Some technical data is collected automatically through cookies and similar tracking technologies.

How We Use Your Information

o999 uses the information we collect for the following purposes:

• Account management and service delivery: to create and maintain your account, process deposits and withdrawals via bKash or Nagad, authenticate your login sessions, and provide uninterrupted access to cricket betting, slots, live casino, and crash games.
• Identity verification and KYC compliance: to verify that you are who you claim to be, that you are aged 21 or above, and that your account details are accurate before processing significant transactions.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide technical assistance when you contact us at [email protected].
• Fraud prevention and responsible gaming: to detect and prevent fraudulent activity, money laundering, underage gambling, and to enforce self-exclusion or deposit limit requests made by users.
• Platform improvement and analytics: to understand how users engage with our platform, which games are most popular, and where technical issues occur, so we can continuously improve the o999 experience.
• Promotional communications: to send you relevant offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. You may opt out at any time by contacting our support team.

Legal Basis for Processing

o999 processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil the terms of service you agreed to when registering your account, including the provision of gaming services and processing of financial transactions.
• Legitimate interests: we have a legitimate interest in keeping our platform secure, detecting fraud, and ensuring a fair gaming environment for all users.
• Legal obligation: we may be required to process certain data to comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Consent: where we rely on your consent (for example, for marketing emails or optional analytics), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Sharing and Disclosure of Information

o999 does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors and financial partners: we work with trusted payment service providers including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These partners receive only the minimum data required to process your transaction.
• Technology and platform service providers: third-party vendors who help us operate our platform (such as game studios like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, or cloud infrastructure providers) may access data strictly as required to deliver their contracted services and are bound by confidentiality obligations.
• Legal and regulatory authorities: we may disclose your data to law enforcement, regulatory bodies, or other government authorities when required to do so by applicable law, court order, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of o999, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of o999's business assets, your personal data may be transferred as part of that transaction. We will notify affected users prior to any such transfer.

We require all third parties that receive your data to respect its security and to treat it in accordance with applicable data protection principles. We do not permit our third-party service providers to use your personal data for their own marketing purposes.

Cookies and Tracking Technologies

o999 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your browsing experience, maintain session security, and gather aggregate usage statistics. Cookies are small data files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you disable cookies, some features of the o999 platform may not function correctly, including the ability to stay logged in between visits.

Data Retention

o999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. In practice, this means we retain account data for as long as your account remains active and for a period of time thereafter, in order to comply with our legal obligations (including financial record-keeping requirements) and to resolve any disputes or enforce our agreements.

When your data is no longer required, we will securely delete or anonymise it. You may request earlier deletion of your data (subject to legal retention obligations) by contacting our support team.

Your Rights Over Your Data

As a user of o999, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how we process it.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request that we delete the personal data we hold about you. We will fulfil such requests unless we have a legal obligation to retain the data.
• Right to restrict processing: you have the right to request that we limit how we use your data in certain circumstances, for example if you contest its accuracy while we verify it.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to your withdrawal.

We aim to respond to all data rights requests within a reasonable timeframe. To submit a request or enquiry, use the contact details below:

Data Security

o999 takes the security of your personal data seriously. We employ industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure hashing of passwords, two-factor authentication options, and regular security assessments of our platform infrastructure.

While we implement robust safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the unlikely event of a data breach that may affect your rights or freedoms.

Third-Party Services and Links

Our platform incorporates services from trusted third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own software environments and may collect technical data (such as device identifiers and game session data) independently as part of delivering their games. o999 is not responsible for the privacy practices of third-party game providers, and we encourage you to review their respective privacy policies.

o999 does not host external links to third-party websites unrelated to our gaming services. Any navigation on this platform stays within the o999 ecosystem, ensuring your browsing remains contained within a trusted environment.

Children's Privacy

o999 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal data from anyone under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on o999, please contact us immediately at [email protected].

Changes to This Privacy Policy

o999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of o999 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your data.