Terms & Conditions

Welcome to o999, Bangladesh's trusted online casino and sports betting destination. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User") and o999 ("the Platform", "we", "us", "our"). They govern your access to and use of all services provided through the o999 website, including casino games, live dealer tables, sports betting, crash games, and all associated promotional features.

These Terms apply to all visitors, registered users, and anyone who otherwise accesses or makes use of the o999 platform. By continuing to use o999, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable policies linked herein, including our Privacy Policy and Responsible Gaming guidelines.

1. Acceptance of Terms

By registering an account on o999 or by using any feature of the platform — including browsing games, placing bets, claiming bonuses, or making a deposit — you expressly accept these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform.

o999 reserves the right to update or amend these Terms at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of the latest version.

2. Eligibility

Access to o999 is strictly restricted to individuals who meet all of the following eligibility requirements. It is your sole responsibility to ensure that you are legally permitted to use this platform in your jurisdiction.

• You must be at least 21 years of age. o999 applies a strict 21+ policy in compliance with responsible gaming standards applicable to the Bangladesh market.
• You must provide accurate, truthful, and complete registration information. Use of false or misleading information during registration will result in immediate account suspension.
• You must not be a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You must not be currently self-excluded from o999 or any other gambling platform under a voluntary or mandatory self-exclusion programme.

3. Account Registration & Verification

To access the full range of services on o999, you are required to create a personal account. Each user may hold only one (1) account. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and may result in the permanent closure of all associated accounts, along with forfeiture of any funds held within them.

o999 implements KYC (Know Your Customer) verification procedures. You may be required at any time to provide government-issued identification documents and proof of payment method ownership to verify your identity and comply with our internal compliance standards. Failure to complete KYC verification may result in withdrawal restrictions or account suspension.

• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You must notify o999 immediately if you suspect any unauthorised access to your account or any breach of security.
• o999 shall not be liable for any loss or damage arising from your failure to keep your account login information secure.

4. Deposits & Withdrawals

o999 processes all financial transactions in Bangladeshi Taka (BDT). Deposits may be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other approved local payment channels. Minimum deposit amounts and processing times vary by payment method and are displayed at the point of transaction.

Withdrawals are subject to the following conditions, and o999 reserves the right to request additional identity verification before processing any withdrawal request. All bonuses must satisfy their applicable wagering requirement before the bonus-derived winnings can be withdrawn.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• o999 may impose withdrawal limits and processing windows. Standard withdrawal processing takes 1-3 business days, subject to KYC status and the payment provider's own timelines.
• In cases where fraudulent activity or a breach of these Terms is suspected, o999 reserves the right to freeze funds pending investigation and, where warranted, to withhold or cancel withdrawal requests.

5. Bonuses & Promotions

o999 periodically offers promotional bonuses to eligible users, including welcome bonuses, free spins, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to their individual terms and the general conditions set out in this section.

The standard rollover requirement for all bonuses on o999 is stated clearly within each individual promotion. You must complete the stated rollover on your bonus amount before any bonus-derived winnings are eligible for withdrawal. Failure to meet the rollover requirements within the specified validity period will result in forfeiture of the bonus and any associated winnings.

• Bonuses are intended for personal recreational use only and may not be assigned or transferred to another user.
• o999 reserves the right to modify, suspend, or discontinue any promotion at any time. Where a promotion is discontinued before its stated end date, users who have already opted in and met the qualifying conditions will not be adversely affected.
• Any attempt to exploit bonuses through systematic wagering strategies, arbitrage, or collusion with other accounts may result in bonus forfeiture and account suspension.

6. Betting & Gaming Rules

All bets placed on o999 are final once confirmed. o999 shall not be liable for any error on the part of the user when placing a bet, including selecting the wrong market, entering an incorrect stake amount, or misreading odds. Users are strongly advised to review all bet details carefully before confirming.

In the event of a system malfunction, network disruption, or technical error affecting gameplay or bet settlement, o999 reserves the right to void affected bets and return stakes to the users involved. Winnings generated during a confirmed system fault may be withheld pending technical review.

• The RTP (Return to Player) percentages of all slot games and RNG-based games are determined by the respective game providers (such as Pragmatic Play, NetEnt, and Microgaming) and are independently audited for fairness.
• Live casino games are operated by third-party providers including Evolution Gaming and Ezugi. The rules of those specific games are governed by the respective provider's published game rules, which take precedence over o999's general gaming rules for that game type.
• Cricket betting markets offered on o999 cover domestic and international fixtures including BPL, IPL, T20 World Cup, and ICC tournaments. Bet settlement follows the official result declared by the relevant governing body. In the event of a match being abandoned or reduced in scope, settlement rules specific to that market will apply.

7. Prohibited Conduct

The following activities are strictly prohibited on o999. Engaging in any of these activities may result in immediate account termination, forfeiture of all balances, and reporting to relevant authorities where legally required.

• Using the platform for any form of money laundering, fraud, or other illegal financial activity.
• Employing automated scripts, bots, AI-assisted tools, or any software designed to gain an unfair advantage over o999's systems or other users.
• Attempting to hack, reverse-engineer, or interfere with the platform's software, servers, or databases.
• Sharing, selling, or renting your o999 account to any third party. Each account is strictly personal and non-transferable.

8. Privacy & Data Protection

o999 is committed to protecting the personal data of all users. The collection, use, and storage of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

All sensitive data transmitted between your device and o999's servers is protected using industry-standard SSL encryption. o999 does not sell or share your personal data with third-party marketing organisations. Data is shared only with service providers who are necessary for the operation of the platform, such as payment processors and identity verification agencies, and only to the extent required for those specific purposes.

9. Limitation of Liability

To the fullest extent permitted by applicable law, o999 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, loss of opportunity, or loss of reputation, even if o999 has been advised of the possibility of such damages.

o999 provides its platform on an "as is" and "as available" basis without any warranties, express or implied, regarding accuracy, completeness, uninterrupted access, or fitness for a particular purpose. o999 does not guarantee that the platform will be free from errors, bugs, or service interruptions at all times.

10. Amendments to These Terms

o999 may revise these Terms & Conditions at any time by publishing an updated version on this page. The revised Terms will become effective immediately upon publication. It is your responsibility to check this page regularly. Your continued use of the platform after any amendment is posted constitutes your unconditional acceptance of the updated Terms. Where changes are material, o999 may notify registered users via email or an in-platform notification, though this is not guaranteed.

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of online gaming platforms in the jurisdiction where o999 is registered. Any disputes arising from or in connection with these Terms that cannot be resolved amicably shall be subject to binding arbitration in accordance with the applicable rules of the relevant arbitration body.

If you have a complaint about o999's services, please contact our support team in the first instance at [email protected]. We aim to resolve all user complaints within 5 business days. o999 is committed to fair and transparent dispute resolution and will always endeavour to reach an equitable outcome for all parties involved.